How to make the most of your tollfree lines
1. Enhance your call management system
How much of your staff's time is spent during the course of a day in transferring calls to other business units or offices?
Have you thought about the costs that gets incurred every time you transfer a call?
To save money and time there are numerous call redirecting options obtainable.
Let your clients control the call by allowing them to select which location they want to go to by entering a choice via their keypads.
You can pre-define your calls based on time of day, geographic location of the caller or based on where your staff are positioned.
Benefits: Decreased call costs, enhanced customer satisfaction and effective lead capture.
2. Reduce unproductive calls
If you are servicing calls that are not delivering for your business, it's possible that your resources are being wasted.
Does your business only service a specific state or area? If so you can free up your resources and save money by preventing calls from all other areas.
Are you getting repeat or problem callers?. Get to the root cause of the problem by identifying these callers and analyzing further. Use call management reports to discover:
· Repeat calls from a salespeople not understanding your demands for products and services. Provide them additional coaching so that they stop calling you unnecessarily.
· Consumers with a continuous issue. If the problem is unresolved a customer may call a number of times trying to achieve a resolution. Discovering and resolving the problem eradicates the need for the client to call in so often and will enhance client satisfaction.
· Your 1800 numbers or 1300 numbers are quite possibly being misused by your staff, family, and friends. Not only does this impact the efficiency levels of your employees, but also raises your call costs with no business return.
3. Get your calls answered to avoid revenue leakage
Missed calls have a substantial consequence on your bottom line. Missed calls mean missed business. How much business are you missing at the moment?. Not only does this equate to lost revenue but it also means that the marketing dollars your business has invested are being wasted.
By using 1300 numbers call management reporting, to uncover where and when you are missing calls, you can assess where the problem is occurring and choose a call completion solution to ensure your leads and enquiries are being answered.
4. Use a safety net
Shield your business by applying an emergency plan. As 1300 numbers/1800 numbers have smart intelligent routing characteristics you can implement an emergency diversion plan to guard your business.
An emergency diversion plan enables you to divert calls to an alternate location or message service when your traditional call handling system is out of service or unavailable.
These are just a few of methods to do away with redundancies and save costs on your inbound call handling.
How much of your staff's time is spent during the course of a day in transferring calls to other business units or offices?
Have you thought about the costs that gets incurred every time you transfer a call?
To save money and time there are numerous call redirecting options obtainable.
Let your clients control the call by allowing them to select which location they want to go to by entering a choice via their keypads.
You can pre-define your calls based on time of day, geographic location of the caller or based on where your staff are positioned.
Benefits: Decreased call costs, enhanced customer satisfaction and effective lead capture.
2. Reduce unproductive calls
If you are servicing calls that are not delivering for your business, it's possible that your resources are being wasted.
Does your business only service a specific state or area? If so you can free up your resources and save money by preventing calls from all other areas.
Are you getting repeat or problem callers?. Get to the root cause of the problem by identifying these callers and analyzing further. Use call management reports to discover:
· Repeat calls from a salespeople not understanding your demands for products and services. Provide them additional coaching so that they stop calling you unnecessarily.
· Consumers with a continuous issue. If the problem is unresolved a customer may call a number of times trying to achieve a resolution. Discovering and resolving the problem eradicates the need for the client to call in so often and will enhance client satisfaction.
· Your 1800 numbers or 1300 numbers are quite possibly being misused by your staff, family, and friends. Not only does this impact the efficiency levels of your employees, but also raises your call costs with no business return.
3. Get your calls answered to avoid revenue leakage
Missed calls have a substantial consequence on your bottom line. Missed calls mean missed business. How much business are you missing at the moment?. Not only does this equate to lost revenue but it also means that the marketing dollars your business has invested are being wasted.
By using 1300 numbers call management reporting, to uncover where and when you are missing calls, you can assess where the problem is occurring and choose a call completion solution to ensure your leads and enquiries are being answered.
4. Use a safety net
Shield your business by applying an emergency plan. As 1300 numbers/1800 numbers have smart intelligent routing characteristics you can implement an emergency diversion plan to guard your business.
An emergency diversion plan enables you to divert calls to an alternate location or message service when your traditional call handling system is out of service or unavailable.
These are just a few of methods to do away with redundancies and save costs on your inbound call handling.
How to maximise your business performance?
To maximise your business performance you need to increase your lead activity and reduce your costs.
Here are some straightforward tips to increase the performance of your business:
Improve your channel performances - to do this you must first know how each of the channels are performing, then you can focus your efforts and investment on the ones that deliver the greatest returns.
Capture all your leads - Make all the leads that your that your brand and marketing activities generate are captured. Do you know how many calls you are missing? You might just be sitting on a goldmine. All calls to your business are potential sales, so you need to make sure they are answered.
Improve Campaign ROI - Maximise the return on your marketing investment by improving lead activity and reducing costs. By working out which of your marketing campaigns are more successful, you can make more informed choice about where to (and where not to) spend your marketing dollars. If you don't get any calls from your directory listing why would you continue with this investment? If you don't know what the response rate is from your magazine advertisement, how do you make the decision that this should continue?
Here are some straightforward tips to increase the performance of your business:
Improve your channel performances - to do this you must first know how each of the channels are performing, then you can focus your efforts and investment on the ones that deliver the greatest returns.
Capture all your leads - Make all the leads that your that your brand and marketing activities generate are captured. Do you know how many calls you are missing? You might just be sitting on a goldmine. All calls to your business are potential sales, so you need to make sure they are answered.
Improve Campaign ROI - Maximise the return on your marketing investment by improving lead activity and reducing costs. By working out which of your marketing campaigns are more successful, you can make more informed choice about where to (and where not to) spend your marketing dollars. If you don't get any calls from your directory listing why would you continue with this investment? If you don't know what the response rate is from your magazine advertisement, how do you make the decision that this should continue?
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